Shipping policy
Shipping Policy – MomiyA
Last updated: 11/19/2025
Thank you for shopping at MomiyA!
Below is our shipping policy, which outlines how we process, ship, and deliver your orders.
📦 Order Processing
- Orders are processed within [2–5 business days] after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next business day.
- You will receive an email confirmation with tracking details once your order has been dispatched.
⚠️ Please note: During high-demand periods (e.g., holidays or sales), processing times may be extended.
🌍 Shipping Locations
We currently ship to:
We currently ship worldwide, including (but not limited to) Europe, the United Kingdom, North America (United States & Canada), the Middle East, Oceania (Australia & New Zealand), and select countries in Asia and Africa. the following regions:
🇪🇺 Europe
- France (primary market)
- Germany
- Spain
- Italy
- Belgium
- Netherlands
- Luxembourg
- Switzerland
- Austria
- Portugal
- Ireland
- Sweden
- Norway
- Denmark
- Finland
- Greece
- Poland
- Czech Republic
- Romania
- Hungary
- Croatia
- Slovakia
- Estonia, Latvia, Lithuania
🇬🇧 United Kingdom
- England
- Scotland
- Wales
- Northern Ireland
🇺🇸 North America
- United States
- Canada
🇦🇪 Middle East
- United Arab Emirates
- Saudi Arabia
- Kuwait
- Qatar
- Bahrain
- Oman
🇦🇺 Oceania
- Australia
- New Zealand
🇦🇸 Asia
- Japan
- South Korea
- Singapore
- Hong Kong
- Malaysia
- Thailand
- Philippines
- Indonesia
🌍 Africa (selected regions)
- South Africa
- Morocco
- Egypt
If your location is not listed at checkout, please contact us at momiyaforyou@gmail.com, and we’ll check if shipping is available.
🚚 Shipping Rates & Delivery Times
|
Destination |
Estimated Delivery Time |
Shipping Cost |
|
Domestic (e.g., France) |
[3–7 business days] |
It depends; free over €500 |
|
Europe |
[5–10 business days] |
It depends; free over €500 |
|
International |
[7–21 business days] |
It depends; free over €500 |
🕒 Delivery times are estimates and may vary due to customs, courier delays, or external factors beyond our control.
🎁 Order Tracking
Once shipped, you will receive a tracking link via email.
You can monitor your order status on the courier’s website.
If you do not receive tracking details within 3 days, contact us at momiyaforyou@gmail.com.
🌬️ Customs, Import Fees & Taxes (International Shipments)
- International orders may be subject to customs duties, taxes, or import charges, which are not included in the product or shipping cost.
- These fees are the responsibility of the customer.
- Customs policies vary by country—please contact your local customs office for more information.
⛔ Undeliverable or Returned Packages
If an order is returned due to an incorrect address, failure to collect, or refusal to pay customs fees, shipping charges may be non-refundable, and reshipping fees may apply.
If you realize an address error, please email us within 24 hours at momiyaforyou@gmail.com.
🔄 Lost or Delayed Shipments
- If your tracking indicates your package is lost or stalled, please contact us.
- We will work with the courier to resolve the issue.
- For insurance purposes, we may need to wait up to 5 days before marking the package as officially lost.
📬 Pre-Orders or Backordered Items
If an item is marked as pre-order or backorder, shipping will be delayed until stock is available. Estimated dispatch dates will be shown on the product page.
❓ Need Help?
If you have any questions regarding your delivery, please reach out:
📧 momiyaforyou@gmail.com
We’re here to help. 💛